Returns & refunds

RETURN & REFUND POLICY We want you to be satisfied with your purchase from Eetyzen Shopping Plaza. Please inspect products upon delivery where practical and contact us promptly if an item is damaged, incorrect, or materially different from what was ordered. Eligible returns may include: • Wrong item received • Damaged item received • Product with a verified defect • Other cases approved by the store Items may not qualify for return where: • The item has been used or damaged after delivery • Packaging/seals required for resale have been intentionally removed • The customer ordered the wrong item • The item is specifically marked as non-returnable For approved returns: 1. Contact us via the official phone, WhatsApp, or email listed on this website. 2. Provide your order number and evidence where necessary. 3. We will review your request. 4. Approved refunds may be processed through the original payment method where supported, or another agreed method. Refund timing may depend on Paystack, your bank, or mobile money provider. This policy does not mean every purchase is automatically refundable. Final decisions rest with Eetyzen Shopping Plaza after review.